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Privacy Policy

Download Privacy Policy and GDPR Information (German)

General information

The processing and use of your personal data is subject to the current provisions of applicable laws and those of the General Data Protection Regulation (GDPR). The present privacy statement shall apply regardless to the domain used or the systems, platforms, and devices on which this website is implemented.  All personal data are processed in compliance with the applicable data protection provisions, that is, in particular when such data processing is necessary as part of our contractual performance (e.g. processing of queries and orders) or the provision of online services, or is required by law, when the consent of the users has been obtained, and on the basis of our legitimate interests (e.g. security measures for the continued operation of this website, analysis of the anonymised visitor data for further optimisation of our services, visual design, and optimised website loading times).

Personal data will only be collected by us if you voluntarily communicate it to us. Data entered by you, such as your name, company, address, email address, telephone number, etc, will be stored and used by us solely for the purpose of our individual communications with you. Your data will of course be treated as strictly confidential and we will not pass it on to third parties without your explicit consent. Passwords entered on creation of user accounts will be stored in encrypted form. When you are logged into our website, we store user-specific data such as address data, orders, range selections, memos and other shop settings to your account. However, details relating to your payment methods (e.g. card number, account number, etc) will not be stored in the shop (not even temporarily), but transmitted directly to the payment interface.

Your usage behaviour on our website will not be linked to your user account. This data will be evaluated anonymously for internal statistical purposes and for technical administration of the website. This anonymous data will be stored separately from personal data records and we will never link it to your personal data, so that no conclusions can be drawn about a particular person.

Cookies

On the one hand, this website uses cookies which are necessary for the correct technical function of the website (e.g. session cookies and a cookie to "remember" the acknowledgement of the cookie message). These cookies do not contain any personal data whatsoever. On the other hand, the website uses so-called "third-party cookies" for the integration of services by third parties (see also "Other integrated services"). For further information on cookies, go to: https://de.wikipedia.org/wiki/HTTP-Cookie. If you do not wish to use any cookies, you can make the corresponding adjustments in the settings of the respective browser. Disabling cookies may lead to a limitation of the functions available on this website.

Third-party services

Google Analytics

As part of our legitimate interest in analysis for the purpose of implementing various optimisations, this website uses Google Analytics, a web analysis service by Google Inc. Google is certified under the EU-U.S. Privacy Shield Framework and thus guarantees that it will comply with European data protection legislation (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).

Google uses the corresponding cookies for visitor analysis (see also "Cookies"). The information generated by cookies about your use of this website is usually transferred to a Google server and stored there in an anonymised form, so that the operator of this website cannot link it to your identity. These data can be used to create and evaluate anonymous user profiles. For more information on the privacy policy and terms of use of Google, go to: https://policies.google.com/technologies/partner-sites.

If you generally wish to disable cookies by Google, you can download a corresponding plug-in for your browser here: https://tools.google.com/dlpage/gaoptout.

We process and evaluate the data exclusively on an internal basis as part of our legitimate interest to maintain and improve the operation of this website and its related services.

Clicky Web Analytics

This website uses Clicky, a web analysis service by Roxr Software Ltd. (http://clicky.com). Clicky uses cookies (see also "Cookies"). The information generated by the cookie about your use of this website is usually transferred to a server of Roxr Software Ltd and stored there in an anonymised form.

Clicky uses the corresponding cookies for visitor analysis (see also "Cookies"). The information generated by the cookie about your use of this website is usually transferred to a server of Roxr Software Lt. and stored there in an anonymised form, so that the operator of this website cannot link it to your identity. These data can be used to create and evaluate anonymous user profiles.

We process and evaluate the data exclusively on an internal basis as part of our legitimate interest to maintain and improve the operation of this website and its related services.

Google Fonts:

This website uses Google Fonts (due to the lack of equivalent European alternatives), a service by Google Inc. to improve the visual design and to optimise loading times (legitimate interest). The fonts are embedded by accessing a server at Google, without cookies being set in the process.

Google Maps

This website uses Google Maps (due to the lack of equivalent European alternatives), a service by Google Inc., for the visualisation of address data (legitimate interest). The maps are embedded by accessing a server at Google, without cookies being set in the process.

Integration of videos

This website uses videos for multimedia content presentation, which are embedded in the website via streaming service providers (mostly from non-EU countries, e.g. YouTube). For technical reasons, the integration of such videos requires access to the server of the respective provider, such as, e.g. YouTube. As regards the related use of data of your browser or terminal device, we refer to the respective privacy policies of the providers, since they are required for the corresponding data processing.

Server Logs

Each time you access this website, your visit is stored in a server log for a limited period of time with the following data:

  • IP address of the visitor
  • Name of the accessed file, website parameters, and amount of data transferred
  • Date and time of access
  • Notification whether access was successful

These data are used exclusively to verify system security (Article 6 para.1 lit. f) GDPR). No personal evaluation or profile creation are carried out.  Nevertheless, we reserve the right to evaluate your IP address and forward it to the corresponding authorities in case of attacks against our Internet infrastructure.

Content data

The data you enter through forms (e.g. in a contact form) are stored exclusively for the purpose of the respective processing (communication contact). We make sure that the latest technology is used to protect these data against unauthorised access by third parties. These data are not transferred to third parties for commercial purposes. Individuals under the age of 14 may only transfer data to us with the consent of the respective parent or guardian.

Payment Provider (Wirecard)

As part of the processing of your chargeable purchase, you grant your consent for your personal data to be transferred to an external payment provider for identity and credit standing verification, and for fraud prevention.  The intermediary payment provider "Wirecard Central Eastern Europe GmbH" used for this purpose will forward the data entered to the respective verification agency for your type of payment (e.g. Card Complete or PayPal for credit cards, Klarna for SOFORT,… etc.). The payment processor or payment provider concerned will be responsible for the processing of the data required for the payment and for the relevant protection of your rights.

https://www.wirecard.at/

Newsletter

Processing of your data

We process your data for the newsletter exclusively upon your previous approval or consent, or as part of a valid business relationship, based on our legitimate interest in sending information to you as our business partner.

Evaluations

A so-called "tracking pixel" is embedded in the newsletter mailings. Provided that your e-mail client does not block this tracking pixel, we will receive information as to when and how often the receiving e-mail address opened the e-mail. Moreover, the clicks to links that lead from the newsletter to this website will be counted. In addition, a corresponding server log entry is generated during such visits (see also Server Logs). The system will assign the respective number of times the e-mail is accessed or opened to the receiving e-mail address. The analysis available on the basis of these data will allow us to improve and optimise the service of our newsletter mailings (legitimate interest). These data will by no means be forwarded to third parties, and will be deleted automatically from the system after 14 days, so that they cannot in any way be linked to your identity after this period expires.

Unsubscribe

In every newsletter, you also receive the option to remove your e-mail address from our distribution list using an "Unsubscribe" link. At the same time, you have the possibility to withdraw your consent to the processing of your e-mail address for the purpose of receiving the newsletter by sending a corresponding e-mail to us.

Your rights as data subject

You have the right to access, copy, rectification, erasure, portability, restriction, withdrawal, and objection. If you believe that the processing of your data violates valid data protection laws, or you suspect that your rights have otherwise been infringed, you can lodge a complaint with the responsible supervisory authority. The responsible authority in Austria is the Datenschutzbehörde (Data Protection Authority).

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